Our customers with service-level agreements (SLA) get the fastest and most comprehensive support.
per year
Support hours are counted by the minute. We are available during UK Office Hours: 09:00 to 17:00 (Central European Time) Monday to Friday excluding public holidays. All prices are VAT-exclusive. We offer 10% discount for continued service. Support tickets without an SLA are the subject of fair use policy. Support plans are valid for 1 year after the date of purchase.
If you have a professional or team plan, questions about usage are subject to our fair use policy stated below.
There’s also a community Slack channel where anyone’s welcome to come and ask for help.
Whether you’re looking to capture your first field data or connect an external GPS receiver our complete documentation has you covered.
You can use the community Slack for support, or purchase an SLA for prioritized assistance. Without an SLA, we aim to respond to bug reports within 3 working days.
No, unfortunately, we don't provide support for any modified version.
Generally we are giving unlimited support for reporting critical bugs (e.g. not able to start app after new release, Mergin Maps servers are down, ..), and all problems with payments. You can report at support@merginmaps.com.
In the Community edition, we only provide assistance if you have the Ultimate SLA, whereas in the Enterprise edition, we assist with any SLA.
